Service is available
from Monday to Friday
9:00AM – 11:00PM EST
+1 (347) 632-9726
Online Customer Service
Fill in the online form
Or send an e-mail to
  • FAQs
    Here is a list of the most frequently asked questions
  • Shipping
    Everything you need to know regarding shipping
  • Conditions of sale
    The offer and the sale of products on are determined by the Conditions of Sale
  • Contact Us
    If you have any questions or need help please contact us. We will be happy to assist you
  • Legal area
    Please read our Privacy and Return Policy carefully
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website

Privacy Policy

The US online store of Dolce&Gabbana (the "DG Online Store"), which can be accessed via the site and via any other site managed by Dolce&Gabbana S.r.l. through the URL, is dedicated to electronic sales and is managed by Dolce&Gabbana S.r.l. (hereafter referred to also just as “Dolce&Gabbana”), and by The Level Group S.r.l. (hereafter referred to also just as “TLG”), as autonomous Data Controllers (hereafter referred to also just as “Controllers”). With this privacy policy (hereafter referred to as the “Privacy Policy”), which refers to the site (hereafter referred to as the “Site”), Dolce&Gabbana and TLG propose to provide users with information about the data controllers, the personal information collected through the Site, the purposes and procedures for which such information is processed, the third parties involved in the processing, its possible transfer and processing abroad, the security measures adopted to protect and safeguard the data gathered, and the procedures through which users can verify the processing of data concerning them and exercise the rights granted to them by US law as well as Italian Legislative Decree No. 196 of 30 June 2003 (hereafter referred to as “Legislative Decree 196/2003”) and Article 29 of Recommendation 2/2001.

The Privacy Policy was drawn up in accordance with Article 29 of Recommendation 2/2001, adopted on 17 May 2001 by the Working Group on Personal Data Protection, in relation to the minimum requirements for online data collection in the European Union, and also constitutes a disclosure to data subjects pursuant to Article 13 of Legislative Decree 196/2003.

The Privacy Policy is applicable exclusively to the Site, and not to other websites that may be viewed by users via links present on the Site.

This privacy policy applies when you visit and surf the website without purchasing any product, when you register with the site and when you use our services for purchasing products on the site

The use of your personal data will be minimal and will not exceed the original purpose for which your personal data were collected and/or processed. In particular, we do not disclose your identity when the purpose for which your personal data are being processed can be achieved by using anonymous aggregate information.

By using the site, you accept the practices described in this privacy policy. If you do not want to accept the practices described in this privacy policy, please do not use the site

We do not sell products or services for purchase by children although we may sell children's products or services for purchase by adults. If you are under 18, you may use the US Site only with the involvement of a parent or guardian.


If you are a California resident, you have the right to request information from TLG and Dolce & Gabbana about the way in which TLG and Dolce&Gabbana shares certain categories of your personal information with affiliated companies for their direct marketing purposes. California law provides that you have the right to submit a request TLG and Dolce & Gabbana at and receive the following information:
- The covered categories of personal information disclosed by TLG and Dolce&Gabbana to affiliated companies for their direct marketing purposes during the preceding calendar year.
- The names of the affiliated companies which received such information.
You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually.


Browsing data

When users visit and view the Site, Dolce&Gabbana and TLG do not generally collect personal data from them, with the exception of "browsing data". The technological platform through which the Site is made available to users automatically records some browsing data (the transmission of which is implicit in the use of internet communication protocols), such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows users to access the Site and use certain services, and may be aggregated and used anonymously for statistical purposes and to verify that the Site is functioning properly.

Dolce&Gabbana and TLG do not collect these browsing data in order to associate them with other information about the users and subsequently identify the users. However, browsing data, by their very nature, may allow identification of the users after they have been processed and associated with other information. Browsing data may therefore be used by Dolce&Gabbana and TLG in order to ascertain any liability concerning computer crimes committed to the detriment of the Site or through the Site. With the exception of this possibility, the browsing data described above are stored only temporarily, in compliance with applicable regulations.

Data provided voluntarily by users

TLG collects and processes personal data that users provide voluntarily when interacting with the functionalities and services of the Site. The personal data requested, including your e-mail address, your address, your Credit/Debit Card numbers, bank account number and your telephone number, is necessary for the processing of your order for the purchase of products on, to supply other services provided on upon your request, or to carry out obligations arising out of applicable laws and regulations.

In the sections of the Site where users' personal data are collected, a disclosure is published pursuant to Article 13 of Legislative Decree 196/2003.


Information relating to the cookies used on this Site can be found at the following link: Cookie policy


Dolce&Gabbana and TLG process users' data for the following purposes:

  • • management of browsing on the Site;
  • • management of Site security;
  • • compliance with legal and regulatory obligations;
  • • exercise of rights in judicial proceedings.

TLG process users' data for the following purposes:

  • • management of sales and transactions performed in the context of the DG Online Store;
  • • management of orders;
  • • sale and delivery of products;
  • • management of returns and guarantees, and other activities necessary for the sale of products via the DG Online Store.


With the exception of browsing data (which are automatically collected by the system), the transmission of data by users for the aforementioned purposes is optional. Failure to transmit data for commercial purposes will not affect your ability to access the functionalities offered by the Site, except that it will be impossible to buy products or use some of our optional, personalized features of the Site.


Users' personal data are processed using IT and electronic tools, mainly via electronic and automated means and, in certain specific transactions, using paper documentation. In accordance with LD 196/2003, specific security measures are observed to prevent data loss, alteration, unlawful or improper use, and unauthorized access.


Users' personal data are processed by parties designated as processors or tasked with processing, in accordance with the provisions of Articles 29 and 30 of LD 196/2003. In addition to the above, the data may be brought to the attention of third parties such as freelancers, consultants and, more generally, third parties that cooperate with Dolce&Gabbana and/or TLG to pursue the aforementioned purposes, or third parties that have been tasked with activities on an outsourcing basis.

In particular, The Level Group USA CORP, Company Registration Number: 46-4323611, affiliate of The Level Group S.r.l., will process personal data for the purpose of shipping, delivering and returning products purchased on the Site.

In any case, Dolce&Gabbana and TLG undertake to provide such third parties only with the data necessary to perform the duties and activities assigned to them; it also undertakes to do everything in its power to ensure that third parties use the data received exclusively for the purposes indicated by Dolce&Gabbana and TLG and in compliance with the applicable regulations on personal data processing.

Users' personal data may also be brought to the attention of third-party companies in the event of mergers or demergers, acquisitions, sale, consolidation, liquidation, disposals of companies or business units, or other extraordinary corporate transactions. Dolce&Gabbana and TLG may, in their sole direction, transfer, sell or assign personal data collected on and through the site, including, without limitation, personally identifiable information and aggregate information concerning users and customers, to one or more affiliated or unaffiliated parties.

Users' personal data may also be brought to the attention of legitimate recipients pursuant to law or regulations, for example in the event of a request by the competent public authorities or judicial authorities or, more generally, in the context of judicial proceedings, as well as to protect and defend the Site and the rights of Dolce&Gabbana and TLG. Such parties shall process the data as autonomous data controllers or processors, depending on the case in question.

Your data will be transferred outside of the European Union only in accordance with all the safeguards set forth by EU privacy law. In particular, personal data may be transferred to service providers located outside of the EU, with whom it has been contractually agreed that such data shall be granted the adequate level of protection required by EU law.

An updated list of all Data Processors may be requested from the Data Controllers identified below, the email address or the fax number +39 0227727777.

Furthermore, these data may be transferred outside of the national territory. In this case, an adequate level of data protection will be guaranteed. The Data shall not be disseminated.


The Site may contain banners, advertising messages and advertisements of third parties or Data Controller’s business partners. By accepting the offers from the aforesaid third parties, the user may access web pages pertaining exclusively to such third parties who, being outside of the control of the Data Controller, are in no way bound to comply with the provisions of this Privacy Policy. You agree that TLG and Dolce&Gabbana are not responsible for any content, services and/or products provided by any third parties website, nor are TLG and Dolce&Gabbana responsible for any practice followed by such third parties website with respect to the collection and processing of personal data of their users. Dolce&Gabbana e TLG thus invite users to take care when accepting offers of services from third parties, and to read the information provided by the third party regarding its processing of personal data, which the Data Controllers have no control over, nor can be held liable for.

You agree to indemnify, defend and hold each of TLG and Dolce&Gabbana harmless from any liability, claims and expenses, including reasonable attorneys’ fees, arising from or related to any unauthorized disclosure of personally identifiable information of third parties.

You agree that your use of any third party website is at your sole risk and without warranties of any kind by TLG and Dolce&Gabbana, expressed, implied or otherwise, including, but not limited to, warranties of title, fitness for a particular purpose, merchantability or noninfringement. Under no circumstances are TLG and Dolce&Gabbana liable for damages arising from any transaction between you and any third party website or for any information appearing on third parties.


This Privacy Policy may be modified in order to comply with new legal provisions or altered procedures for data processing by Dolce&Gabbana and TLG, or because of changes relating to the Site's functioning or the performance of services rendered through the Site.

Dolce&Gabbana and TLG shall be responsible for promptly informing users of any update by publishing it in this section of the Site. Dolce&Gabbana and TLG therefore invite users to periodically consult the Privacy Policy in order to ensure that they have read the most recently published version.


The Data Controllers are, for the activities under their respective scopes of competence, as indicated in this Privacy Policy:

  • • DOLCE&GABBANA S.R.L., VAT no. 09297890155, with registered offices at Via Goldoni 10 – 20129 Milan, Italy.
  • • THE LEVEL GROUP S.R.L., VAT no. 02050461207, with registered offices at Piazza Arcole, 4 – 20143 Milan, Italy.


Users of the Site may exercise the rights pursuant to Article 7 of Legislative Decree 196/2003, which are reproduced in full below. These rights may be exercised informally simply by sending a request to the Data Controllers as identified above, to the email address or to fax number +39 0227727777.


Advertising material and direct marketing or other commercial communications which are not specifically requested by you or necessary to provide a service you requested, including the purchase of products on the Site, will be sent to you only after we receive your consent. Please note that each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent by selecting the appropriate box. Dolce&Gabbana and TLG may process your personal data without your consent when such processing is necessary to comply with applicable laws and regulations or to provide you with services you requested, including the purchase of products on the Site.

To opt out of advertising cookies placed by the Network Advertising Initiative’s ("NAI") or Digital Advertising Alliance’s (“DAA”) member networks, and thereby limit the tracking of your online activity and the tailored advertising you receive, please click here for the NAI opt-out mechanism or here for the DAA opt-out mechanism. Note that even if you opt out of cookies placed by such member networks and participating companies, you will still receive generic online advertising.


This privacy policy was drawn up in accordance with US laws and the laws of Italy, including the Italian Personal Data Protection Code (Legislative Decree 196/20039). The Italian Personal Data Protection Code guarantees that the processing of your personal data will be carried out in compliance with the fundamental rights and freedoms of individuals and their dignity, with particular reference to confidentiality, identity and the right to personal data protection


1. The data subject has the right to obtain confirmation of the existence or non-existence of personal data concerning them, even if they are not yet recorded, and the communication of said data in an intelligible form.
2. The data subject has the right to be informed of:
a. the origin of the personal data;
b. the purposes and methods of the data processing;
c. the logic applied in the event of processing performed with the aid of electronic instruments;
d. the identification details of the data controller, the data processors and the designated representative pursuant to Article 5, paragraph 2;
e. the parties or categories of parties to which the personal data may be communicated or which may access the data in the capacity of designated representative in the territory of the state, data processor or party tasked with processing the data.
3. The data subject has the right to obtain:
a. an update, adjustment or, where they have an interest therein, supplement to the data;
b. the deletion, anonymisation or blocking of data processed unlawfully, including data that do not need to be stored for the purposes for which the data were collected or subsequently processed;
c. a certification that the operations mentioned under a) and b) have been brought to the attention, including with regard to their content, of those to whom the data were communicated or disseminated, except in cases where this is impossible or requires a use of resources that is manifestly disproportionate to the right being protected.
4. The data subject has the right to object, in full or in part:
a. for lawful reasons, to the processing of personal data concerning them, even if it is pertinent to the purpose of the data collection;
b. to the processing of personal data concerning them for the purposes of sending out advertising or direct-sales material or for the performance of market research or marketing communications.


Information Notice on personal data processing

According to applicable laws, Dolce&Gabbana S.r.l., an Italian corporation belonging to the Dolce&Gabbana Group, (herein after “Data Controller”) provides you with the following information on the collection, use, disclosure or processing of your personal data.

A. The purposes of the processing
The personal data provided by you through the registration form will be collected, used, disclosed or processed to register you to Dolce&Gabbana’s newsletter. By requesting to be registered to the newsletter clicking on the button on the bottom of the registration form, you consent to the collection, usage, disclosure or processing of your personal data.

B. Data Provision
Your email is necessary to achieve the registration to the Dolce&Gabbana newsletter. If you do not provide data, you will not have the possibility to subscribe the newsletter. There exists risk of personal data leakage and misuse, however, Dolce & Gabbana S.r.l. has implemented a number of security measures to protect your personal data processed by means of electronic or automated tools.

C. Data processing and storage methods
The data collected will be processed and stored both on paper and automated tools. The data collected for newsletter registration purposes, will be retained until the user asks to revoke his registration to the newsletter. On expiry of the retention terms indicated above, or in case the Data Controller becomes insolvent and cannot continue processing your personal data, your data will be automatically erased.

D. International data flows, communication and dissemination.
Data will be processed by:

  • • employees and associates of the Data Controller designated as data processors or persons in charge of the processing;
  • • third parties members or not of the EU, designated as data processors, used by the Data Controller in particular for mailing of newsletter services and management and maintenance of IT systems.

A full list of data processors appointed by the Data Controller can be communicated by writing to the following address: Your data may also be disclosed to third parties, independent data controllers,. in particular, professionals or legal or tax advice and assistance firms. Your data will not be disseminated in any way. Your data will be transferred outside of the country or of the European Union, in countries not providing for an adequate level of data protection, only in accordance with the safeguards set forth by applicable privacy laws.

E. Data subject’s rights
According to applicable laws, you can at any time request information on personal data collected, used, disclosed or processed by the Data Controller, as well as request for access to such personal data, ask for integration, rectification or erasure, object to their processing and withdraw your consent. In order to exercise your rights above and/or or submit any inquiries or complaints with regard to the processing of your personal data, you may send a request to the Data Controller by writing to this email address: or to the postal address mentioned below. Moreover, you can at any time delete your subscription to the newsletter following the link below at every communication.

F. Data Controller
Data Controller is: Dolce & Gabbana S.r.l., based in Via Goldoni 10, Milan, Italy

G. Data Processor
Data Processor is: Digital Marketing & Communication Manager. A complete list of Data Processors appointed may be prompted by writing

Last update: November 2017