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  • Conditions of sale
    The offer and the sale of products on us.dolcegabbana.com are determined by the Conditions of Sale
  • Legal area
    Please read our Privacy and Return Policy carefully
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website

Conditions of Use

Welcome to us.dolcegabbana.com (the "Site"). These Conditions of Use govern access to, use of and purchase of the products of us.dolcegabbana.com. The access to and use of this Site as well as the purchase of products of us.dolcegabbana.com are based on the assumption that you have read, understood and accepted these Conditions of Use. If you don’t agree to these Conditions of Use, please do not use the Site.

The Site is managed and maintained by The Level Group S.r.l. (the "Provider"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962, REA MI-1945372. Purchases made through the Site by customers in the United States are processed by The Level Group USA CORP, affiliate of The Level Group S.r.l.

If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on us.dolcegabbana.com, a registration form, tips and other general information on the services provided by us.dolcegabbana.com. You can contact us by email at: supportusa@dolcegabbana.com.

For any other legal information, visit the Conditions of Sale, Returns Policy and Privacy Policy (the “Site policies”)sections on us.dolcegabbana.com. If you do not agree to our Site policies, please do not use the Site. We reserve the right to amend or simply update all or part of the Site, the Site policies and these Conditions of Use. Any amendment or update shall be posted for our users on the footer Home Page of us.dolcegabbana.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the Site in this section. Therefore, you should regularly access these sections on the Site in order to check the publication of the most recent and updated Conditions of Use and Site policies. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

The access to and use of us.dolcegabbana.com, including display of web pages, communication with the Provider, downloading product information and making purchases on the Site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of us.dolcegabbana.com and its contents. The Provider shall not be considered liable for any use of the Site and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user's choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user's liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.

The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to us.dolcegabbana.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes us.dolcegabbana.com collects and uses your personal data.

2. USER’S SUBMISSIONS

We welcome your comments and feedback regarding the Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, reviews, ideas, suggestions, materials, images, information and other submissions (collectively, the "Submissions") disclosed, submitted or offered to the Provider via the Site, or otherwise, are not confidential. You represent and warrant that any Submissions that you submit to the Provider are made in compliance with applicable laws, do not violate any right of any third party, including privacy and intellectual property rights. By disclosing, submitting or offering any Submissions to the Provider, you grant the Provider and Dolce & Gabbana S.r.l. a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, display such Material throughout the world in any media. You are and shall remain solely responsible for any Submissions you disclose, submit or offer to the Provider or Dolce & Gabbana S.r.l.

3. Intellectual Property Rights

All content included on us.dolcegabbana.com, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on us.dolcegabbana.com, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of us.dolcegabbana.com (collectively, the “Contents”), are protected by national and international copyright and all other intellectual property rights by Dolce & Gabbana S.r.l.("Dolce&Gabbana"), an Italian company with registered offices in Via Goldoni 10 - 20129, Milan (Italy) - and/or the Provider and other rights owners. You may not reproduce in any form, in whole or in part, us.dolcegabbana.com and/or its Contents without the express written consent of Dolce&Gabbana and the Provider.

Dolce&Gabbana and/or the Provider have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of us.dolcegabbana.com and its Contents in any way or form.

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact a Dolce&Gabbana copyright representative for further information at privacy@store.dolcegabbana.com

Regarding the use of us.dolcegabbana.com, you are solely authorized to view the Site and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing us.dolcegabbana.com and its Contents, and all other navigation of the Site performed exclusively for legitimate use of us.dolcegabbana.com and its contents. You are not authorized to reproduce all or part of us.dolcegabbana.com and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/or Dolce&Gabbana, or by the authors of the individual works contained in the Site if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Site. The authors of individual works published on us.dolcegabbana.com have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on us.dolcegabbana.com or who have collaborated with us.dolcegabbana.com to create new expressive and artistic forms destined for publication, even if not exclusively on the Site, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form, the Contents of the Site and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent of Dolce&Gabbana, the Provider and, where necessary, the individual authors of works published on us.dolcegabbana.com.

You will be solely responsible for all damages and other harm resulting from your use of the Site and the Content. Dolce&Gabbana and the Provider shall not be deemed liable for any use of the Site and the Content made by you in violation of any applicable laws and regulations and these Conditions of use.

4. Links to other websites

us.dolcegabbana.com may contain hypertext links ("links") to other websites which are in no way connected to us.dolcegabbana.com. The Provider does not control or monitor these third party websites or their contents. You agree that the Provider and Dolce&Gabbana are not responsible for any content, services, and/or products provided by any third party websites, nor are the Provider and Dolce&Gabbana responsible for any practice followed by such third party website with respect to the collection and processing of personal data of their users. Please, therefore, pay attention when you access these websites through the links provided on us.dolcegabbana.com and read their Conditions of use and their privacy policies carefully. In fact, us.dolcegabbana.com's Conditions of Use and Site policies do not apply to the websites of third parties not managed by the Provider. us.dolcegabbana.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them. You agree that your use of any third party website is at your sole risk and without warranties of any kind by the provider, expressed, implied or otherwise, including, but not limited to, warranties of title, fitness for a particular purpose, merchantability or noninfringement. Under no circumstances are the provider and/or Dolce&Gabbana liable for damages arising from any transaction between you and any third party website or for any information appearing on third party websites.

5. LINKS TO US.DOLCEGABBANA.COM

If you are interested in linking to the home page or other pages on us.dolcegabbana.com, please contact the Provider at the following e-mail address: supportusa@dolcegabbana.com. We ask that you contact us in order to request our consent to us.dolcegabbana.com. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its Site in the event that the applicant who intends to activate links to us.dolcegabbana.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to us.dolcegabbana.com or to use unauthorized meta-tags without the Provider's consent.

6. Content Disclaimer

The Provider has taken every measure possible to avoid publishing content on the Site that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of us.dolcegabbana.com users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the Site are appropriate or lawful in other countries outside the United States. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this Site. If you choose to access it nonetheless, we inform you that your use of the services provided by us.dolcegabbana.com is at your own exclusive and personal responsibility.

The Provider has also taken every precaution necessary to ensure users that the Contents of us.dolcegabbana.com are accurate and do not contain incorrect or outdated information on their date of publication on the Site and, as far as possible, afterwards. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on us.dolcegabbana.com, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the Site will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our Site, please contact our Customer Service or write to the following e-mail address: supportusa@dolcegabbana.com. A Provider representative will be at your disposal to assist and help you to restore your access to the Site, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their Site, the dynamic nature of the internet and its contents may not allow us.dolcegabbana.com to operate without any suspensions, interruptions or discontinuity due to updating the Site. The Provider has adopted adequate technical and organizational security measures to protect services on us.dolcegabbana.com, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of us.dolcegabbana.com, and to avoid unauthorized or unlawful access to such data and information.

7. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by the provider on an "as is" and "as available" basis, unless otherwise specified in writing. The provider makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, the provider disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The provider does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from the provider are free of viruses or other harmful components. The provider will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

8. Our business policy

The Provider has a set business policy, and our mission consists of selling products through our services and Site exclusively to "consumers", intended as any natural person acting on us.dolcegabbana.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on us.dolcegabbana.com. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our Conditions of Sale We reserve the right to refuse orders for any reason without explanation.

9. Applicable legislation

The laws of the State of Delaware (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these Conditions of use, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these Conditions of use shall be brought solely in the City of Dover, State of Delaware.


Last update: November 2016

Conditions of Use

Welcome to our online boutique store.dolcegabbana.com (“store.dolcegabbana.com” or the “website”). These Conditions of use govern access to the services of store.dolcegabbana.com. You may access and use the services on the website after reading, understanding and agreeing with all of these Conditions of use. The website is managed and supported by The Level Group S.r.l. (“TLG” or the “Provider”), with registered offices at Piazza Arcole 4, 20143, Milan, Italy; tax code and VAT number 07234250962.

If you need technical support, please visit the Customer Service section, where you will find information about orders and delivery, refunds and return of goods purchased on store.dolcegabbana.com, advice and other general information about the services offered by store.dolcegabbana.com. For more detailed information, contact us by email at: supportusa@dolcegabbana.com.

Any other legal information can be found in Conditions of Sale, Returns Policy and Privacy Policy sections on store.dolcegabbana.com. The Provider is entitled to update or change all or part of these Conditions of use at any time, notifying users of the changes on the main page of the store.dolcegabbana.com website immediately. We invite you to check this section regularly to view the latest updated version of the Conditions of use. If you disagree with all or part of the Conditions of use published on the store.dolcegabbana.com website, please do not use our services.

Access to and the use of services of store.dolcegabbana.com, including displaying web pages, sending messages to the Provider, downloading information about the products and shopping on the website, are provided to users exclusively for personal use, which must not in be connected in any way to any commercial, business or professional activity. Remember that you are solely responsible for your use of the store.dolcegabbana.com site and its content. The Provider is not responsible for any illegal use of the website and its contents that does not fall under the Provider’s responsibility for intention to breach the law or gross negligence. In particular, you are responsible for the submission of incorrect or false information or third party data without consent, and for any inappropriate use of this information and data.

In conclusion, as any material will be downloaded or otherwise received in order to use the on the user’s request and at their own risk, the user is responsible for any damage to their computer system or loss of data as a result of the download. The Provider is not liable for any damage caused by the unavailability of the services offered on the site, or by viruses, damaged files, errors, omissions, temporary service interruptions, deletion of content, problems connecting to the Provider’s network using a telephone and/or electronic connection, unauthorized access, unauthorised changes to data, breakdown and/or malfunction of the user’s electronic devices.

1. Privacy Policy

We recommend you read the information in Privacy Policy section, which is applicable when users visit store.dolcegabbana.com and use the relevant services without shopping. The Privacy policy will help you to understand how and for what purposes your personal data is collected and used on store.dolcegabbana.com.

2. Intellectual Property Rights

The content of store.dolcegabbana.com, including works, images, photos, dialogues, music, audio and video materials, documents, paintings, illustrations, logos, menu design, web pages, graphic elements, color scheme, tables, instruments, fonts, projects, web design, diagrams, page templates, processing methods, functions and software (together, the “Content”) on store.dolcegabbana.com are protected by copyright law and other intellectual property rights belonging to Dolce & Gabbana S.r.l., an Italian company with registered offices at: Via Goldoni 10 - 20129 Milan (Italy) – and/or of the Provider and other right holders. Any partial or full reproduction of store.dolcegabbana.com and/or its content without prior written consent from Dolce & Gabbana S.r.l. or the Provider is strictly prohibited. Dolce & Gabbana S.r.l. and/or the Provider has the sole right to allow or to prohibit any reproduction (full or partial, direct or indirect, temporary or unlimited, by any means and in any form) of store.dolcegabbana.com and its Content.

You are exclusively entitled to display the website and its Content when using store.dolcegabbana.com. You are also entitled to perform any temporary or unintended reproductions that are an integral part of viewing store.dolcegabbana.com and its content, without any independent financial purpose. You may browse store.dolcegabbana.com and its content for legal purposes. Full or partial reproduction of store.dolcegabbana.com and its Content by any means and in any form is strictly prohibited. Any reproduction must be duly authorised in advance by the Provider and/or Dolce & Gabbana S.r.l. and, where applicable, the authors of the works shown on the website. This reproduction must be performed for legal purposes and in accordance with copyright law and other intellectual property rights of the Provider, owned by the authors of the works shown on the website. The authors of these works are entitled at any time to claim authorship of their works and against any disfiguration or other changes to them, including any actions causing damage to the works of affecting the honour and reputation of the authors. You undertake to comply with the copyright of the authors who have published their works on site store.dolcegabbana.com or cooperated with store.dolcegabbana.com to create new expressive works of art, including those only for publication on this website or which are an integral part of it. In any case, you may not use the Content of the website or any specific work, which is protected by copyright or other intellectual property rights, in any way or form. For example, you may not disfigure or change the Content or any work protected by copyright or any other intellectual property rights without the consent of Dolce & Gabbana S.r.l. and the Provider and, if applicable, of the authors of the works shown on store.dolcegabbana.com.

3. Links to other websites

store.dolcegabbana.com may contain links to other websites not connected with store.dolcegabbana.com. The Provider does not control and monitor these websites or their content, which belongs to third parties. The Provider is not responsible for the content of these sites and/or their Privacy policies regarding the use of your personal data and the way it is handled when visiting these sites. We recommend you read the privacy policy and Conditions of use of these sites carefully when following links from store.dolcegabbana.com. We remind you that the store.dolcegabbana.com Conditions of use and Privacy Policy do not apply to sites not managed by the Provider. store.dolcegabbana.com only provides links to third party sites in order to help users search and navigate online, as well as to connect with other sites on the internet. The Provider does not recommend you click on these links and offers no guarantees concerning their content or the services and goods offered or sold by them.

4. Links to store.dolcegabbana.com

If you are interested in placing of a link to the Main page or other public pages of store.dolcegabbana.com, please contact the Provider via email at supportusa@dolcegabbana.com. It is necessary to contact the Provider in order to receive permission for the hyperlink to store.dolcegabbana.com. Links may be placed free of charge and on a non-exclusive basis. The Provider is entitled to refuse the placing of direct links to the website if the person interested in placing links to store.dolcegabbana.com has been previously involved in unfair trading procedures or as using inappropriate methods of business management, or has taken part in unfair competition with the Provider, or if the Provider believes that such methods or actions may be used by the applicant in the future. In any case, it is prohibited to place inbound links (for example, deep frames) to site store.dolcegabbana.com or to use unauthorised data meta-tags without the Provider’s consent.

5. LIMITATION OF LIABILITY FOR CONTENT

The Provider has taken all necessary measures to prevent content from being placed on the website describing or showing scenes or situations of physical or psychological violence or that, depending on the sensitivity of users of store.dolcegabbana.com, may cause offence to civil opinions, human rights or self-esteem in all its forms and expressions. The Provider does not guarantee that the Content of the site is acceptable and legal in countries other than Italy. If the Content is considered to be inappropriate or illegal in some of these countries, we ask you not to visit this website and, if you have decided to do it nevertheless, we inform you that the use of services offered on site store.dolcegabbana.com will be under your sole and exclusive responsibility.

The Provider has taken all possible precautions to provide the users of the site with accurate Content, which does not reflect incorrect or out-of-date information when published on the site and, as far as possible, in future publications. The Provider is not responsible to users for the accuracy and integrity of the Content published on store.dolcegabbana.com, excluding any liability for violation of legal rights and gross negligence as set out by law. The Provider cannot guarantee the continuous operation of the website, without interruptions or errors caused by the internet connection. If there is any problem connected with the use of our website, please contact our Customer services or email: supportusa@dolcegabbana.com. A representative of the Provider will assist you in regaining access to the website as far as possible. Nevertheless, we recommend you contact your internet provider and/or check that all devices used to connect to the internet and access to the web content are set up correctly (including your internet browser). Although the Provider will do their best to provide continuous access to their own website, the dynamic nature of the internet and the web content may prevent store.dolcegabbana.com from operating without interruptions due to the process of updating the site.

The Provider has taken the necessary technical and organizational measures to protect the services on store.dolcegabbana.com, data security for internet traffic and electronic messages in order to prevent any unauthorised access to or use of data, as well as any risk of distribution, deletion or loss of data connected with store.dolcegabbana.com users or unauthorised or illegal access to their data and information.

6. Our business policy

The Provider has a clear trading policy, and our mission is to sell products through the Provider’s services and website exclusively to “end consumers”. “End consumers” are private individuals using store.dolcegabbana.com for purposes not related to their own commercial, business or professional activities (if applicable). If you are not an end consumer, please do not use the services of the site to purchase products on store.dolcegabbana.com. The Provider is entitled to refuse to process purchase orders made by persons who are not end consumers and do not meet the requirements of the Conditions of Sale and these Conditions of Use.

7. Applicable legislation

These Conditions of use are governed by Italian law. These Conditions of use also take into consideration your statutory rights under Russian law where applicable.


Last update: November 2016